A Landlord Perspective on dealing with “Problem Residents”


The linked article is written to apartment managers, however the advice is equally true for residents.

“Problem residents can be put in three categories, and if they’re not one of these, they’re not a problem resident — they’re a resident with a problem,”

How to Handle Difficult Residents | National Apartment Association

Like many things in this world – it all boils down to a few simple rules:

  1. Be courteous
  2. Don’t take it personally
  3. Don’t be judgmental
  4. Do what you say you’re going to do

Good advice for all of us